FAQ
- Your Piano is fully insured whatever the value this is all included in your quote. There are no hidden or added charges.
- Floors and walls are covered by our Insurance, again no hidden or added charges.
- Unlike other carriers we do not sub-contract any moves in the UK
- No casual staff
- We only employ staff without criminal records (for security reasons)
- Security checked Staff (CRB checked for Royal & Government Venues)
- Insulated, Temperature controlled vehicles, a must for quality pianos
- Temperature controlled storage (you are welcome to visit our storage facility at any time)
- Crane vehicles
- Mini cranes
- Q
- My Household movers say they can move my piano no problem.
- A.
- Yes the estimator probably has every faith in his staff and he wants your move, only the moving staff will not be so confident, I would be more impressed if the estimator said we will use a piano specialist.
- Q
- Why I should I use Piano Logistics and not a general house mover
- A.
- Experience, equipment and our guys are more moving technicians than hired mussel, we are specialist piano movers, moving pianos day in day out, If you asked our guys to do a house hold removal they could probably could do it but not very well, its not our game.
- Q
- Another piano moving site states they are kite marked and a member of the OFT are piano Logistics Kite marked and OFT members.
- A.
- No these are house-hold movers and they belong to the BAR or movers guild, the BAR are a great organization and one that stands up for your rights when moving house, a company pay's to become a member of BAR for us it is not worth it as we only move pianos and they are geared to full household moves, once you are a member of BAR the rest OFT etc are given as standard, but if you are going to use a household remover we would recommend you use a BAR registered company.
- Q
- I live in London and have been told I need to pay for a road closure to crane my piano in is this true?
- A.
- This maybe true, if you if you need to block the public highway. Depending on what council you have you may need a partial closure or a full road closure. We recommend that we view the access first to determine the best way in.
- Q
- When applying for a partial road closure in Westminster the council states for any crane move they need public liability cover over £5 million do you have this?
- A.
- Yes we have public liability cover over £5 million.
- Q
- Do you have a high turnover of staff?
- A.
- No most of our staff have been with us for many years.
- Q
- What would be the price to move a piano and why does it vary so much from company to company
- A.
- The difference in company cost I cannot answer but I guess it is to do with the overheads of the company. A man and a van service would charge less then a company like ours, he's not as well equipped and you may have a problem dealing with someone constantly on a mobile phone and carrying out the work at the same time, we charge a basic handling charge, add on mileage after thirty miles and other extras are stairs, cranes etc all is listed within our quotation.
- A.
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- Q
- Are you fully insured
- A.
- The one question that is hardly ever asked by any customer is are you insured, the answer to this is yes for everything because our customers are more important than a quick saving on insurance.
- Q
- Are your staff security vetted?
- A.
- Yes our staff undergo strict security checks for deliveries to royal and government venues. This is a question that should be asked more frequently as these men are in your home.
- Q
- Other companies state they have heated trucks but you say you are the only UK company to have heating?
- A.
- We are the only company to operate a temperature controlled insulated fleet of trucks, even our smaller vans have heating. The vehicles we have are insulated and have full air conditioning, we used to use just heaters but they are hard to regulate the heating setting, either to hot or to cold and where un-reliable.
All these questions are asked on a frequent basis by our customers
Why should I use a piano moving specialist?
You are looking at this site because you need your piano moved, you want it moved by the best company and at a reasonable price. It's likely your piano is very precious to you, either in a monetary or sentimental value, whatever the circumstances; you want to move carried out by professionals and a by company with a background you can trust. Most pianos are now finished in a high gloss polyester finish, which is quite durable finish when it is in your home, however, this finish is easily scratched, dented or chipped when moved, but it is not so easy repaired, and its not just the casework that can suffer, all pianos will require tuning after they have been moved, but a badly handled piano can be un playable as a result of inexperienced moving. As a specialist piano carrier, with decades of experience, we know how to take care of your piano whilst it's in transit. The best way to avoiding potential damage is to use a specialist piano carrier such as Piano logistics.
Movers on the Internet, who are the piano specialists?
The internet is a powerful tool, and it's easy to give the impression that you are specialised in a particular skill. There are many companies, who claim to be experts, but in fact, there skills are limited, their insurance is dubious and their testimonials are probably fabricated. Piano Logistics only list the testimonials from the top people in the best piano companies, these commendations can be checked and verified if you wish, ask yourself, can I do that with any other companies on the web ? The specialist companies will have vehicles with the load area heated to ensure your instrument arrives in good condition, they will have purpose made covers for ever piano on the vehicle, they will have staff that have been CRB checked, they will have storage facilities that you can visit, they will have office staff who have a good working knowledge about your piano, they will be so confident that they can move your piano without damaging it that they will offer you Full Comprehensive All Risks Insurance free of charge.
Why should I use Piano Logistics?
There are several reasons to use Piano Logistics.
We are the UK's market leaders and for good reason, we are the best at what we do, that's not only our opinion, that's what customers say: take a look at our Customer Testimonials. Piano Logistics move on average 15,000 pianos per year. The majority of our staff have been with us for many years. This gives us great stability within our company and a real family feel. We do not use any casual staff or inexperienced staff. We train all our staff in our warehouse for three months before they go out as a member of a crew. Piano Logistics is the sole carrier for some of the best piano manufacturers in the world, we deliver for countless quality piano retailers, music venues, colleges and academies. We store pianos in a clean temperature controlled environment, we crate and ship pianos all over the world.
Key points that set Piano Logistics apart from other carriers.
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